Frequently Asked Questions
How do I know which service to book?
If you’re unsure, don’t stress, just book a consultation or reach out! I’ll guide you to the right service based on your hair goals, history, and maintenance preferences.
What if I need to cancel/reschedule?
I kindly ask for at least 24–48 hours’ notice for any changes. Late cancellations or no-shows may be subject to a 50% fee, as that time is reserved just for you.
How long will my appointment take?
Timing varies depending on the service. Haircuts typically take 30-45 minutes, while color services can range from 2–4+ hours. I always aim to give you a more accurate time estimate when booking.
Do you offer refunds if I don't like my hair?
I don’t offer refunds, but your happiness matters deeply. If something feels off, please contact me within 7 days so I can make adjustments and ensure you love your hair.
How should I maintain my hair between services?
I’ll recommend professional products and a maintenance schedule tailored to your hair. Following at-home care and booking regular appointments will keep your hair looking its best.
How often should I be coming in for maintenance?
This depends on your hair goals and the service you receive. Most clients return every 4–6 weeks for root touch-ups or haircuts, and every 8–12+ weeks for highlights or lived-in color. I’ll always recommend a personalized schedule to keep your hair looking fresh while fitting your lifestyle.